We want to maintain you as a valued customer, so kindly ensure that we receive your repayments on time. If you happen to be in a situation that makes it difficult to make your scheduled repayment, kindly contact us immediately. The default penalty is 1% on instalment amount for each day of default. If it exceeds 15 days, actions would be taken. We do our best to help our customers avoid these situations and the resulting consequences, including but not limited to;
- Suspension of your access to our lending service
- Reporting to multiple credit bureaus
- Involvement with external collection agencies
- Possible legal action